Refund Policy

1. Introduction

At smmxp.org, we prioritize our customers' satisfaction. This refund policy outlines the conditions under which refunds can be made. Once a deposit is completed on smmxp.org, it cannot be reversed, and no refunds will be issued to your payment method. Your balance must be used for orders on the website. After the deposit, we cannot accept any refund to your wallet or bank account. If you agree to this policy, you may add funds to your account.

2. Eligibility for Refund

Refunds may be considered under the following conditions:

• Non-Delivery of Service: If a purchased service is not delivered within the promised timeframe, you may be eligible for a refund.
• Service Issues: If the service delivered significantly deviates from the description or does not meet the expected standards, you may request a refund.

3. Non-Refundable Circumstances

Refunds are not provided under the following situations:

• Change of Mind: Refunds will not be granted if you change your mind after making a purchase.
• Misuse or Breach: Accounts that are terminated or suspended due to violations of our Terms of Service will not be refunded.
• Completed Deposits: As mentioned above, once a deposit is made to your account, it cannot be refunded to your wallet or payment method.

4. Partial Refunds

Partial refunds may be considered under specific circumstances:

• Partially Used Services: If you have used only part of the purchased services, a partial refund may be considered.
• Partial Service Delivery: If the delivered service only partially meets the description or quality promised.

5. Refund Process

To initiate a refund request:

• Contact our support team via info@smmxp.org within 10 days of your purchase.
• Provide a valid reason for your refund request, along with any necessary supporting evidence.
• Our team will review your request and inform you of the decision within 10 working days.

6. Refund Mode

Refunds will be processed using the original payment method used for the transaction. Refunds typically take 5-10 business days to appear, depending on your payment provider.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check with your bank or payment provider to confirm the status of the refund.
• Contact your credit card company, as refunds may take time to be officially posted.
• If you have followed these steps and still have not received the refund, please contact us at info@smmxp.org.

8. Changes to This Refund Policy

smmxp reserves the right to modify this Refund Policy at any time. Any updates or changes will be posted on this page, and users are encouraged to check this page regularly for updates.

Contact Us

For any questions, concerns, or feedback regarding this Refund Policy, please contact us at info@smmxp.org.